FAQs

The Challenge

• What is One Foot Forward?
• How do I sign up?
• How much does it cost to take part?
• How do I create or join a team?
• How many people can I have in my team?
• What if I can’t walk 40km?

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Fundraising

• How do I make a Random Act of Kindness Donation to unlock my badge?
• How can I share my fundraising page to Instagram?
• When do donations close?
• How can I bank money raised offline and will it appear on my fundraising page?
• How do I get my friends to sponsor me?
• What happens if I can’t reach my fundraising goal?

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Fitness Activity

• How to only log intentional activity using a Fitbit
• Can I record steps for my One Foot Forward activity?
• How do I update my KM goal?
• How do I log my kilometres online?
• How can I track my One Foot Forward kilometres if my chosen activity is not measured in kilometres?
• What happens if I forget to log my KMs?

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Workplaces and Teams

• How to set up a Workplace and Workplace Teams
• What's the difference between a team and a workplace?
• Can I sign up as a workplace?
• Can I speak to someone about starting a corporate team?
• Can I get the funds I raise matched?

One Foot Forward App

• Do I have to use the app?
• How do I edit my activity in the app?
• How do I share my fundraising page with my family and friends through the app?
• How to I edit my fundraising or activity goal through the app?
• How do I view my donations in the app?
• How do I track activity in the app?

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Merchandise

• What size T-shirt should I get?
• Can I purchase merchandise?
• Where is my merchandise?
• I ordered the wrong size T-shirt, can I return it?
• I've reached the reward level, how do I claim my merchandise?
• What is different about the 2024 One Foot Forward Merchandise?

Facebook Fundraiser

• Why do you have a Facebook Fundraiser option?
• Can I change the name on my Facebook donation?
• I have created a Facebook Fundraiser through my dashboard but my previous donations aren’t showing on there
• I donated via Facebook but didn’t get a receipt
• Are Facebook donations tax deductible?
• Why doesn’t my Facebook fundraiser and One Foot Forward page fundraising amount match?

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Support

• I need help with my mental health, who can I speak to?