FAQs

The Challenge

• How do I sign up?
• How many people can I have in my team?
• How do I create or join a team?
• How much does it cost to take part?
• What if I can’t walk 40km?
• Is this event still going ahead, even with COVID-19?

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Fitness activity

• Why can't I see my KMs even though I am synced with Fitbit/Garmin?
• What KMs does my Fitbit record?
• What happens if I forget to log my KMs?
• How do I update my KM goal?
• Can I start logging my kilometres before October?
• What fitness apps can I use to log my kilometres?

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Fundraising

• When do donations close?
• How can I bank money raised offline and will it appear on my fundraising page?
• How do I get my friends to sponsor me?
• What happens if I can’t reach my fundraising goal?
• Are donations tax deductible?
• Where do the funds I raise go?

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Workplace teams

• Can I speak to someone about starting a corporate team?
• Can I get the funds I raise matched?
• Can I sign up as a workplace?

Support

• I need help with my mental health, who can I speak to?

Merchandise

• Can I purchase merchandise?
• Where is my merchandise?
• I ordered the wrong size T-shirt, can I return it?
• I've reached the reward level, how do I claim my merchandise?

Facebook Fundraiser

• Why do you have a Facebook Fundraiser option?
• Can I change the name on my Facebook donation?
• I have created a Facebook Fundraiser through my dashboard but my previous donations aren’t showing on there
• I donated via Facebook but didn’t get a receipt
• Are Facebook donations tax deductible?
• Why doesn’t my Facebook fundraiser and One Foot Forward page fundraising amount match?

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