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One Foot Forward
FAQs
FAQs
The Challenge
How do I sign up?
How many people can I have in my team?
How do I create or join a team?
How much does it cost to take part?
What if I can’t walk 40km?
Is this event still going ahead, even with COVID-19?
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Fitness activity
Why can't I see my KMs even though I am synced with Fitbit/Garmin?
What KMs does my Fitbit record?
What happens if I forget to log my KMs?
How do I update my KM goal?
Can I start logging my kilometres before October?
What fitness apps can I use to log my kilometres?
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Fundraising
When do donations close?
How can I bank money raised offline and will it appear on my fundraising page?
How do I get my friends to sponsor me?
What happens if I can’t reach my fundraising goal?
Are donations tax deductible?
Where do the funds I raise go?
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Workplace teams
Can I speak to someone about starting a corporate team?
Can I get the funds I raise matched?
Can I sign up as a workplace?
Support
I need help with my mental health, who can I speak to?
Merchandise
Can I purchase merchandise?
Where is my merchandise?
I ordered the wrong size T-shirt, can I return it?
I've reached the reward level, how do I claim my merchandise?
Facebook Fundraiser
Why do you have a Facebook Fundraiser option?
Can I change the name on my Facebook donation?
I have created a Facebook Fundraiser through my dashboard but my previous donations aren’t showing on there
I donated via Facebook but didn’t get a receipt
Are Facebook donations tax deductible?
Why doesn’t my Facebook fundraiser and One Foot Forward page fundraising amount match?
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