Where is my merchandise? 28 August 2024 23:13 Updated We do ask to allow 1-2 business days for orders to be fulfilled. Please allow 14 days for shipping and delivery. Thank you so much for your patience. In the meantime, keep an eye out for an email from Australia Post detailing a shipment from Ashande Group (this can sometimes land in your junk inbox!) – this will be your new merch on its way to you. If you haven't received your merchandise reward item after 14 business days, please email us at onefootforward@blackdog.org.au Related articles I've reached the reward level, how do I claim my merchandise? I ordered the wrong size T-shirt, can I return it? What size T-shirt should I get? What is different about the 2024 One Foot Forward Merchandise? Can I purchase merchandise?